Questions about Health Royals supplements
Everything about our formulas and ingredients, how the subscription works, delivery and returns. If your question is not here, write to us and a person will answer.
Choosing your formula
Three formulas, each built for a different reason to start.
Which Health Royals formula should I start with?
Start with the one that matches what you want to change. Beauty Complete supports skin from within. Hair Beautification is built for fuller, stronger hair. Peak Performance supports energy and everyday wellbeing.
If you are not sure, our guides go deeper: thinning hair in women, collagen form and dose, and menopause and midlife.
Can I take more than one formula at the same time?
Yes. Our formulas are designed to work alongside each other, and many customers combine two. Follow the recommended daily dose stated on each jar rather than doubling up on the same active.
How long does it take to see results?
Supplements work through consistent daily use, not in a few days. Skin and hair renew on their own cycle, which is why we ask you to give a formula a full three months before judging it.
That is also why our promise runs for 90 days rather than 30. You can read exactly how it works under Returns and our 90-day promise below.
What is the difference between the jar and the refill?
Your first delivery arrives in our signature amber glass jar with the wooden lid. From month two to month five you receive eco refill pouches, which you pour straight into the jar you already have. In month six a freshly filled jar arrives again, and the cycle starts over.
The pouches use a fraction of the material of a glass jar and weigh far less to ship, so the routine stays the same while the packaging load drops.
Why do I get a new jar every six months?
Because a jar that is opened and closed every day for half a year has done its work. The amber glass is what keeps light away from the capsules, and the seal is what keeps air out, so replacing it protects the formula rather than the look.
The old jar is yours to keep or recycle. Many customers use theirs for something else entirely.
How many capsules are in a jar, and how long does it last?
Each jar holds 60 capsules, which is one month at the recommended daily dose. Beauty Complete is taken as two capsules a day, Peak Performance as two softgels, and Hair Beautification as one softgel.
Subscription and Royal Circle™
No lock-in, no notice period. Pause or stop from your account at any time.
How do I start a subscription?
Choose the subscription option on the product page before adding to your cart. Your formula then arrives every month without you having to reorder.
How much do I save as a subscriber?
Twenty per cent off every delivery, starting with your first one. There is no waiting period and no tier to climb before the saving applies.
Shipping within Sweden is free on every order, with no minimum, whether you subscribe or not.
Is there a lock-in period?
No. There is no commitment period and no notice period. You can pause or cancel whenever you like, as long as you do it before your next delivery is prepared.
How do I pause or move a delivery?
Sign in to My Pages and open My Orders. From there you can move the date of your next delivery or pause the subscription entirely. If you have not set up an account yet, choose Forgot password and one will be created for you.
How do I cancel my subscription?
Sign in to My Pages, open My Orders and choose cancel. No account yet? Choose Forgot password and one will be created for you.
I have moved. How do I change my delivery address?
Update your details under My Pages and the change applies from your next delivery. If a parcel has already been prepared, contact us and we will help.
Delivery and shipping
Free shipping within Sweden, with no minimum order.
What does shipping cost?
Within Sweden, shipping is free with PostNord on every order, with no minimum. If you would rather collect from a DHL Servicepoint, that option costs 59 SEK.
Within the rest of the EU, tracked delivery starts at 99 SEK and express at 199 SEK. Full details are in our shipping policy.
How quickly will my order arrive?
We pack the same day for orders placed before 12:00 CET. Delivery within Sweden normally takes two to three working days.
How do I track my parcel?
You receive a shipping confirmation by email with a tracking link as soon as your parcel leaves us. If it has not arrived, check your spam folder before contacting us.
Do you deliver outside Sweden?
Yes, we deliver throughout the European Union. Deliveries outside the EU may incur customs charges or import VAT, which the recipient is responsible for.
What happens if I do not collect my parcel?
Parcels are held at the collection point for seven days and then returned to us. Please note that uncollected parcels carry a handling fee of 350 SEK, as set out in our shipping policy. If something has come up, contact us instead and we will sort it out.
My parcel looks damaged. What should I do?
If the damage is visible on arrival, refuse the delivery and report it to the carrier. If you discover the damage after opening, tell the carrier and then send us photographs and we will replace the order.
How to take our supplements
Simple to fit into a normal day. Consistency matters more than timing.
When should I take my supplement?
Preferably with a meal, which helps absorption of the oil-based actives. Beyond that, take them at whatever time you will actually remember — pairing them with something you already do every day is the surest way to stay consistent.
What if I forget a day?
Simply carry on as normal the next day. Do not take a double dose to catch up. The effect comes from regular use over time, not from any single capsule.
Should I take breaks from using them?
No. Our formulas are made for continuous daily use at the stated dose.
How should I store the jar?
At room temperature, out of direct sunlight. Our amber glass jar is designed to block light, so it protects the capsules while still looking at home on a kitchen or bathroom shelf.
Ingredients, quality and testing
Made in Europe in GMP- and ISO-certified facilities, with batch testing by external laboratories.
Where are Health Royals supplements manufactured?
All our formulas are manufactured in Europe, in GMP- and ISO-certified facilities, with full traceability from raw material to finished jar.
Are your supplements tested for heavy metals and microorganisms?
Yes. Every batch is produced to EU standards and tested by accredited external laboratories for purity, quality and safety, including heavy metals and microbiological contamination.
Are your formulas vegan or vegetarian?
No, none of the three are — and we would rather tell you exactly why than leave you to find out from the label.
Beauty Complete contains Cartidyss™ marine collagen type II, from fish, at 500 mg per daily dose. It is the largest single ingredient in the formula, and collagen cannot be made from plants. The capsule shell itself is plant-based (HPMC, coloured with purple carrot), but the formula is not vegetarian. It is suitable if you eat fish.
Hair Beautification is built on Keranat® millet extract, and its actives are plant-derived. The formula also contains white beeswax as a stabiliser, and the softgel shell is gelatin.
Peak Performance takes its omega-3 from algal oil rather than fish oil, which was a deliberate choice, and its other actives are plant extracts, vitamins and minerals. It contains beeswax as a stabiliser and the softgel shell is bovine gelatin.
The complete ingredient list for each formula is on its product page, with allergens marked in capitals. If a single ingredient decides it for you, ask us and you will get a straight answer.
Do your supplements contain gluten, lactose or soy?
None of our formulas contain lactose or soy.
On gluten: Beauty Complete contains Ceramosides™, which is made from gluten-free wheat. Hair Beautification contains a wheat-derived extract with gluten below 10 ppm, which is classified as gluten-free under EU rules. Even so, if you have coeliac disease or a severe gluten sensitivity we would rather you avoided that formula than took the chance.
Peak Performance contains no wheat.
Every ingredient list is on the product page, with allergens marked in capitals.
Are there any side effects?
Our formulas are based on well-documented ingredients at doses used in research, and are generally well tolerated. As with any supplement, individual sensitivity to a particular substance is possible. Read the ingredient list, keep to the stated dose, and speak to your doctor or pharmacist if you are unsure.
What is a branded ingredient, and why does it matter?
A branded ingredient is a specific, patented raw material with a defined composition, a documented production method and published studies behind that exact material. A generic ingredient with the same name can vary in potency between batches and rarely carries the same clinical documentation.
We use branded ingredients so that the amount in each capsule matches the amount used in the research, rather than merely sharing its name. You will see them named on every label: Cartidyss™, Hyabest™, Ceramosides™, Keranat®, Omegatex™, MenaQ7™, Quatrefolic™.
What makes your hyaluronic acid different?
We use Hyabest® sodium hyaluronate, a bio-fermented hyaluronic acid from Japan with a molecular weight of roughly 300 kDa, at 120 mg per daily dose. Molecular weight decides how well it is absorbed: too high and it passes through, too degraded and it loses activity. This grade is chosen for absorption, and it is the grade used in the studies on skin moisture and elasticity.
Our guide to collagen supplements explains form and dose in more detail.
Pregnancy, breastfeeding and medication
When in doubt, ask the person who knows your medical history.
Can I take Health Royals supplements while pregnant?
Our formulas are made from well-documented ingredients, but supplements are not tested on pregnant women, so we cannot recommend them during pregnancy. Speak to your midwife or doctor before starting anything new.
Can I take them while breastfeeding?
The same applies. Please check with your midwife or doctor first.
Can I take them alongside prescribed medication?
Some supplement ingredients can interact with prescribed medicines — vitamin K2 in Peak Performance is one that matters if you take blood-thinning medication. If you take anything regularly, show the ingredient list from the product page to your doctor or pharmacist before you start.
Your order
Can I change my order after placing it?
Get in touch as soon as you can. If the order has not yet been packed we can usually change it. Once it has shipped, we will help you sort it out on arrival instead.
I received the wrong product, or something is missing.
Use our contact form and attach a photograph of what you received along with your order number. We will put it right, and you will not be out of pocket for our mistake.
My order has not arrived.
Start with the tracking link in your shipping confirmation, which usually shows where the parcel is waiting. If tracking has not updated for several days, contact us with your order number and we will chase the carrier.
Returns, refunds and our 90-day promise
Your statutory rights apply in full, and our promise sits on top of them.
Can I return a product?
Yes. You have 14 days from receiving your order to change your mind. For reasons of health and hygiene this applies to sealed, unused jars only, so we cannot take back a product that has been opened.
Contact us within those 14 days and we will send you a return label. Full terms are in our refund policy.
Who pays for return shipping?
You do. The cost of the return label is deducted from your refund, as set out in our terms and conditions. If the return is because of a fault or a mistake on our side, we cover it.
When will I get my refund?
Within 14 days of your return reaching us, back to the payment method you used.
What is the Health Royals 90-Day Promise?
It is our undertaking that if you give a formula a genuine three months and still feel no difference, you should not be left out of pocket for the full amount.
It applies to first-time subscribers, one product per household, and asks you to take the formula for 90 consecutive days at the stated dose and return the empty packaging. An administration fee is deducted from the refund and return shipping is at your cost. The complete conditions are set out in section 6 of our terms and conditions — please read them before you rely on the promise.
It sits alongside your statutory right of withdrawal and right to complain, and takes nothing away from either.
How do I reach a human?
Email hello@healthroyals.com or use our contact form. We are Health Royals Sweden AB, based in Gothenburg, and a person reads every message.